Our Guarantee & Warranty - Emberly Chimney Cleaners Denton

The Emberly Chimney Cleaners Denton Guarantee

We stand behind every chimney we touch in Denton. That means a written price before we start, a photo record when we finish, and a full year to call us back if something isn’t right. Since 2009, we’ve inspected and cleaned more than 38,000 chimneys, and every single one left with a documented record of what we found and what we did. No exceptions, no surprises, no “call for pricing” runaround. Corrine Halstead, Owner at Emberly Chimney Cleaners Denton, built this company on the Haven Standard because a homeowner shouldn’t need a law degree to understand what they’re paying for or what they’re protected by.

Call (940) 373-6912

What’s Covered

• Workmanship guarantee. If our repair fails or our sweep misses something we should have caught, we return and fix it at no charge under the 365-Day Done Right Promise.
• Parts and materials. We source flue liners from DuraFlex and Olympia Chimney, crown repair compounds from HeatShield, and caps and hardware from Gelco, Famco, and Copperfield through Haven’s buying network. If a part we installed fails because of our installation, we replace it and the labor.
• Job site cleanup. We lay protective sheeting, run HEPA vacuums, and leave your Denton home exactly as we found it. If we track soot or leave debris, we come back and clean it.
• On-time arrival. Your technician is background-checked, uniformed, and named before they arrive. You’ll get a text when they’re on the way. If we’re running late, we call you.
• Honest pricing with zero bait-and-switch. Haven Standard Clause 1 requires a written price, written scope, and written warranty before any work starts. Not after we’re in your living room. Not “it depends on what we find.” The price you approve is the price you pay.
• Camera-scan inspection and photo record. Clause 4 of the Haven Standard mandates a documented photo record on every visit. You see what we see: liner condition, crown integrity, creosote classification, and any gaps or spalling in the masonry.

Our Satisfaction Promise

If you’re not satisfied, we make it right. That’s the 365-Day Done Right Promise stamped on every job.

Here’s how it works. You call (940) 373-6912. A live person answers, 24 hours a day, 7 days a week. No voicemail maze. You describe what happened, and we pull your documented photo record from our archive. We review what we found, what we did, and what the photos showed at the time. If we missed something or our work failed, we schedule a return visit. We fix the issue. We don’t charge you again. We don’t argue about whether it was “really” our fault. We make it right because that’s what the Haven Standard says, and it’s what Corrine Halstead has required since 2009.

This isn’t a manufacturer’s warranty on a part we bought somewhere else. It’s our word that the work we performed in your Denton home was done correctly, documented thoroughly, and priced honestly. If you bring us a competitor’s written estimate and want a second opinion, that’s free too. We believe a homeowner in Denton deserves to know whether a $4,000 liner replacement is actually necessary or whether Class III creosote glazing can be addressed with a proper sweep and chemical treatment.

Before

After

Licensed & Insured Backing

The real guarantee behind every promise we make is that we’re still here to honor it. Emberly Chimney Cleaners Denton is licensed and insured, with background-checked technicians who carry license information on every job. That matters because chimney work involves real hazards: carbon monoxide exposure from a compromised flue liner, structural collapse from spalling brick, or fire from accumulated creosote. A handyman with a brush and a ladder can’t backstop those risks. We can.

Insurance and bonding protect your Denton home if something goes wrong during the job. Licensing means we’ve met the state’s requirements for competency and accountability. When we document a photo record under Haven Standard Clause 4, that documentation exists partly to protect you and partly to protect us. It’s evidence of condition at the time of service. If a crown we repaired in Oakmont develops a new crack six months later, we can compare photos and determine whether it’s a workmanship issue or new damage from Denton’s freeze-thaw cycles. Either way, you have proof.

Corrine Halstead has operated this way since 2009 because it’s the only way that makes sense for a homeowner. You shouldn’t have to trust a verbal promise that evaporates when the truck leaves. You shouldn’t have to wonder whether a technician was actually qualified to inspect your smoke chamber or evaluate your chimney’s cricket. Our paperwork exists so you never have to wonder.

Call (940) 373-6912 for a written estimate on chimney cleaning, repair, or inspection in Denton. Estimates are free. The price we write is the price you pay. The work we do is the work we stand behind.

Written by Corrine Halstead, Owner at Emberly Chimney Cleaners Denton, serving Denton since 2009.